Faucet Direct - Won't take product back or return e-mails.
I will not order from www.faucetdirect.com ever again. Due to construction difficulties, the faucet was not installed before the reurn expiration date. The faucet valve failed at installation. It was obviously defective.
The sprayer only worked if the faucet flow was plugged. The faucet leaked continuously. My trustworthy plumber said that the Danze product was substandard. He had experienced problems before with Danze products. I cannot believe that mine is an isolated issue. It begs the question, " Why would a reputable company sell a substandard product?".
When I contacted the company, I was told it was not their problem. They told me to call Danze. Didn't they take my money and profit from my sale? I didn't want another faucet from Danze or a replacement valve for a defective product. I was told they would look into it. I never received a response. I contacted them again telling them I was sending the faucet back and wanted some kind of settlement. The rep, Lauren, said not to do that and she would talk to her supervisor. Well, over a month later and numerous e-mails later, I'm still waiting for her to contact me.
Never order from this company. It is not reputable and they do not stand behind the products that they sell.