Sorry to hear some had a bad experience with faucetdirect.com. Doing a complete renovation on (2) bathrooms so needed to order a lot of fixtures (plumbing, lighting) and a vanity (complete with sinks and fixtures).
Frankie R. was great in answering all my questions (I had a lot) and making sure we were ordering the correct items. 99% of the order was received within a week (still waiting for 1 more item but I knew it would not be shipping right away). Items have no visible damage.
Will update this review once reno begins and items installed.
But as of now, I am a satisfied customer!