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Last week, I ordered 2 toilet paper ring holders ( thank God they were small items ). The next day, I received an email stating item could not be shipped until 6/26. I called and cancelled order that same day. I have not been reimbursed. I called today June 12 and they...
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h.kitchener
h.kitchener

Let this experience serve as a good lesson in why you should not use a debit card or allow someone to debit money from your bank account. When ordering online the only safe wa...

1.0
I didn't like
  • Fact i have to wait for reimbursement on items i cancelled
#1278474
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Because of the kitchen remodelling contractor initial information I had to return a sink and re order the correct part . They debited my account twice for one single item and the refund is still pending eventhought the two other items were returned three weeks ago....
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3.4
#1271811
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Faucet Direct Shipping Service Review

No customer service at all. Some excuse of it being backed order so next day shipping is from the time it can be optained. There should be no order placed if the item is backed order. Then they took my 40$ for what i thought i will get it the next day and didnt. Thete was other companys that i shpuld have gone with but didnt. I wil never shop with this company again ever.
1.0
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1022196
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Purchased a sink, never told it was on backorder until days later. Got email to check status, showed it was shipped, but had to call for tracking. Called, item had not shipped, but still on backorder. Customer service is the worst. Still trying to cancel, but no...
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#751647
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Sanitaryware Review

*** poor costumer service and wrongfully description of item we bought from this crappy company. Endless emails that go know where to send back an item. They want your money and don't give a *** after that. I'm going to the bbb and submitting a complaint. BEWARE OF THIS COMPANY !!!
#613578
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I ordered a $600 Kohler tub with my Canadian Mastercard. I received e-mail that my order was cancelled because they did not like my credit card, however they managed to get $600 from my M/C account. After I called them, they credited the $600 to my account. I lost...
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2.5
I didn't like
  • No stock but money taken
#566192
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I ordered a part for my Jacuzzi tub from the Faucet Direct website. It was one screw up after another. The website confirmed that the part is available and will be sent to me via next day delivery. I never got a UPS shipping number which got me curious. I called their...
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1.0
#539788
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I purchased over $3000. in faucets and other bathroom fixtures. I accidently ordered two toilet bowls when I actually only needed one. totally my fault. I paid return shipping of $54.70 again totally my deal. The return has been sitting with faucets direct over a month...
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#505625
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Featured

Sorry to hear some had a bad experience with faucetdirect.com. Doing a complete renovation on (2) bathrooms so needed to order a lot of fixtures (plumbing, lighting) and a vanity (complete with sinks and fixtures). Frankie R. was great in answering all my questions...
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#433778
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We ordered all of our faucets, commodes, bath vanities from FaucetDirect. We save many $$$$. Our deliveries were on time and some even before the specified time. We have vanities on their way, after being back ordered. Customer service was excellent. All our...
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#431511
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