Purchased a sink, never told it was on backorder until days later. Got email to check status, showed it was shipped, but had to call for tracking. Called, item had not shipped, but still on backorder. Customer service is the worst. Still trying to cancel, but no...Read more
I ordered a $600 Kohler tub with my Canadian Mastercard. I received e-mail that my order was cancelled because they did not like my credit card, however they managed to get $600 from my M/C account. After I called them, they credited the $600 to my account. I lost...Read more
I didn't like
- No stock but money taken
I ordered a part for my Jacuzzi tub from the Faucet Direct website. It was one screw up after another. The website confirmed that the part is available and will be sent to me via next day delivery. I never got a UPS shipping number which got me curious. I called their...Read more
Faucet Direct Shipping Service Review
No customer service at all. Some excuse of it being backed order so next day shipping is from the time it can be optained. There should be no order placed if the item is backed order. Then they took my 40$ for what i thought i will get it the next day and didnt. Thete was other companys that i shpuld have gone with but didnt. I wil never shop with this company again ever.
*** poor costumer service and wrongfully description of item we bought from this crappy company. Endless emails that go know where to send back an item. They want your money and don't give a *** after that. I'm going to the bbb and submitting a complaint. BEWARE OF THIS COMPANY !!!
I purchased over $3000. in faucets and other bathroom fixtures. I accidently ordered two toilet bowls when I actually only needed one. totally my fault. I paid return shipping of $54.70 again totally my deal. The return has been sitting with faucets direct over a month...Read more
Faucet Direct - Satisfied customer
Sorry to hear some had a bad experience with faucetdirect.com. Doing a complete renovation on (2) bathrooms so needed to order a lot of fixtures (plumbing, lighting) and a vanity (complete with sinks and fixtures). Frankie R. was great in answering all my questions...Read more
We ordered all of our faucets, commodes, bath vanities from FaucetDirect. We save many $$$$. Our deliveries were on time and some even before the specified time. We have vanities on their way, after being back ordered. Customer service was excellent. All our...Read more
I ordered a bathtub from Faucet Direct on October 3rd. It was a special order item and required 8-12 weeks for delivery. I received an email that it would be delivered January 4. I received several subsequent emails pushing the date back further and further. Finally...Read more
We paid $300.- + for a faucet from Faucet Direct. The Holidays caused shipping delays, not Fuacet Direct's fault. Kitchen has ben without running water for the last two weeks. Took the day off of work today to be at the house for the plumber. Once the plumber...Read more
The medicine cabinet I ordered from Faucet Direct was received in poor condition which WAS NOT caused by shipping. The seams had four separate long chips and the mirror glazing was missing in several spots on the mirror. There was also a long flaw on the inside shelf...Read more
I have, unfortunately had a bad experience with Build.com/Faucets direct and I want people to know. Lisa Marie Thomas, although very nice & seemingly helpful on the phone, she deceived me where my order shipping was concerned. I was assured that I would receive my...Read more
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