Customer service
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Exchange, Refund and Cancellation Policy

I ordered a $600 Kohler tub with my Canadian Mastercard. I received e-mail that my order was cancelled because they did not like my credit card, however they managed to get $600 from my M/C account.

After I called them, they credited the $600 to my account. I lost about $40 on the exchange rate to Canadian dollars and back again for no reason.

I then reordered the tub with my Bank of America credit card and they immediately took $600 out of my bank account. Then they sent me an e-mail that the tub was no longer available. I called again and they said they already credited my B of A account.

It took 6 days to get my money back. What kind of company takes your money when they have no product. Maybe this is the way FaucetDirect maintains its cash-flow!

I will never use this company again. I do not recommend FaucetDirect.com!

Reason of review: Not as described.

I didn't like: No stock but money taken.

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