The fastest and most effective way to contact the company is via phone. Faucet Direct phone number for customer assistance is 800-864-2555. This is a toll-free line for all kinds of consumer requests and inquiries. Call this line to speak to a live company representative and get information about available products, existing orders, shipping and delivery policies, payment options, and others. To get general information about the company, dial 800-375-3403.
Faucet Direct call center is available Monday through Friday from 5 am to 7 pm PST and from 6 am to 4 pm PST on weekends.
Please note that the best days for calling Faucet Direct customer support are Thursday and Saturday while Wednesdays have the longest wait time.
If your request is not time-sensitive, contact the company via email. Faucet Direct email for customer service requests, issues and inquiries is cs@faucetdirect.com. If you are a vendor, send your inquiries to vendor@faucetdirect.com. To get general information about the company, available products, terms and conditions, drop an email at cs@build.com. If you are having a media inquiry and seek to get in touch with the PR department, send your email to social@build.com.
If you prefer speaking to a customer care representative via text, you can use Faucet Direct live chat. To start the chat, click the “Chat With Us!” button in the down-right corner of the page. Alternatively, you can submit a quick message via the Faucet Direct website. To do that, please click the “Contact Us” button at the bottom of the page and provide all the requested information.
