Faucet Direct.com is a part of Improvement Direct’s Network of Stores. It was started in 2000 as many people could not find the product they needed, in the color or model they needed, to finish their project from their local supply store. The web site features goods in such categories as Faucets, Kitchen, Bathroom, Fixtures, Accessories and “Under $100”. In operation since 2000, FaucetDirect.com is the first website created by Improvement Direct. FaucetDirect.com is one of Improvement Direct’s 15+ Network Stores. At FaucetDirect.com, the stock status for each product is reflected. When viewing a product, on the product page, one will see information regarding the shipping time anticipated. Please try to contact Faucet Direct Customer Service directly prior to posting any complaints on this site.